Our new Collect from store delivery option means you can now place an order online at debenhams.com for delivery to your local store.
Delivery is FREE of charge and collection is available from ALL stores
Delivery within 5 working days
If your item(s) is not available via this option, the ‘Collect from store’ icon in your ‘Shopping bag’ will be crossed out as follows:
Collecting your order from store
After placing your online order you will need to wait until you receive an email from us informing you that your order is now ready for collection.
To collect your order you must bring your order update email (or order number) and your payment card for customer verification. If someone else is collecting the order on your behalf, they must bring a copy of your update email (or order number) and additional ID in the form of: passport, driving licence, bank card, cheque guarantee card, pension book or proof of age card.
Details of each store’s collection point location can be found on the individual store pages.
Please note you must collect your order within 14 days of receiving your notification email. Returning your Collect from store order
You can return your order within 28 days of receiving your notification that your order has arrived in store